Knowledgebase
How to setup email with Outgoing SMTP Email Authentication
Posted by Jeff Ball on 27 August 2009 11:49 AM

How to Setup eMail authentication

When attempting to send an email, you may see either a relay error stating, Relaying Not Allowed,
or an alert box requesting you enter your password. This would be an indication you need to check
Outgoing SMTP authentication on your mail client program.

Why is OccHosting requiring Outgoing smtp authentication?

In an effort to combat Unsolicited Commercial Email (also known as SPAM),
OccHosting is requiring all email accounts to authenticate with our outgoing mail servers.

If you're receiving a message "Relaying Not Allowed" please check you have Outgoing SMTP
"Authentication enabled" you can check by follow the steps below for your email client program.

Any device sending mail through OccHosting email servers will also need to enable the Outgoing 
smtp Authentication. This includes cell phones, smart phones, and PDA devices.


|Outlook Express
Open Outlook Express
Click on Tools
Click on Accounts
Click on the Mail tab
Ensure your mail account is highlighted and click on Properties
Click on Servers tab
Under the Outgoing Mail Server section, ensure there is a check in the box next to My server requires authentication. If there is no check there, click on the box and it will apply the check.
Click OK
Click Close
Close and restart your Outlook Express program.


Mac OSX Mail
Open the Mac OS-X desktop
After clicking on the Mail icon
Click on the menu marked Mail
Go to Preferences
Go to Accounts
In Accounts you can adjust mail settings.
To adjust Outgoing mail servers click on the Server Settings button under Outgoing Mail Server (SMTP).
These are the Outgoing Mail Server settings.
Make sure “Use Secure Sockets Layer (SSL) is unchecked.
To change Mail so that it does require outgoing server authentication,
Set the Authentication field to Password
Enter your User Name, and Password. The program may not pull the username and password into these fields, so ensure the correct information is entered.
Saving changes: Click Okay in the Outgoing Mail Server window
Then close the window by clicking on the red close button
You should be returned to the normal mail window
All your changes should be saved; and your computer will be set to outgoing mail authentication.


Outlook 2002/ 2003
Click on Tools
Click on Email Accounts
Ensure View or change existing email accounts is checked
Click Next
Highlight your email account, in this example, it is mail.occhosting.com
Click Change
Click on More Settings button
Click on Outgoing Server tab
Ensure the box next to the My outgoing server (SMTP) requires authentication is checked.
If it is not checked, then click in the box to cause a check to appear.
Click OK
Click Next,
Repeat the above steps if you have more than one email account, or
Click finish


Thunderbird 1.5
Click on Tools
Click on Account Settings
Click on Outgoing Server SMTP
Highlight the email account
Click on Edit
Under the Security and Authentication section,
Ensure the check box next to Use name and password is checked
If it is not check, click on the box next to Use
Enter your Username in the text box next to user name

Netscape 7.2
Open Browser
One way to open the mail program is by clicking Windows, then on the Mail & Newsgroups
Click on View settings for this account
Click on Outgoing Server (SMTP)
Ensure the box next to the Use name and password is checked.
If the box is not checked, click in the box to place a check in the box.
Enter the username for the email address. (Note: Normally the username is the same as the part of the email address before the @ symbol.)
Click OK


Outlook 2000
 Click on Tools
 Click on Accounts
 If needed click on the Mail tab
 Highlight the email address and click on the Properties button
 Click on the Servers tab
 Ensure your screen reflects the following information
 Under Server Information
Incoming mail (POP3): mail.yourdomain.com
Outgoing mail (SMTP): mail.yourdomain.com
Incoming Mail Server
Account Name: Your full email username i.e. webmaster@yourdomain.com
Password: Check this box so you do not have to enter the password
No check mark next to Log on using Secure Password Authentication
Outgoing mail Server
Ensure there is a check mark next to My Server requires authentication.
If there is no check mark, click on the white box and a check mark will appear
Click OK


Should you continue to have problems receiving email - please search our knowledage base on '

How to test if an ISP or if a firewall is blocking SMTP Authentication"

 

 

 

 

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