Knowledgebase: Info
I cannot access email
Posted by Barry Tarbet on 19 April 2017 01:59 PM

Issue: I cannot get my email - 

 

if you are our on our HSphere servers - try going to http://mail.yourdomain.com/horde 

If you are are on our cPanel servers - try going to http://mail.yourdomain/webmail

 

If you get a page not found or 500 error - good change your IP is blocked
This occurs when our firewall encounters to many failed login attempts - as a security precaution - that IP is blocked to protect your
account from hackers 

 

please goto http://www.whatismypublicip.com/ and create a support ticket include your IP address requesting your IP be unblocked

 

 

 

 

 

 

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