Knowledgebase: Mail
How do I create a custom mx record so we can use our own mail servers:
Posted by Barry Tarbet on 15 March 2007 02:45 PM


When your ready to switch from our mail servers to your's

login to control panel - click on the domain you wish to manage -

1. Turn off mail services for that domain

2) Click on Edit DNS

2. Create a custom MX record which has no name (blank), a priority of 10  and the public machine name of the mail server.

To be clear, the public machine name should be a fully qualified domain name which is visible to Internet world

3. Create a custom "A" record with the name (such as "mail") pointing to the public IP address of the mail server.


custom mx record

create a custom A record.
mail TTL 86400

Please note - Custom MX records should be added when you want to use your external mail servers to process your e-mail. To use your external servers instead of those you get by default, you need to disable mail service on the Domain Settings page of your control panel. To use the external mail servers in addition to those you get by default, you need to keep mail service enabled in the control panel. The priority of the custom MX record will define whether your external servers will act as secondary or primary. For instance, if you set the priority of the custom MX record higher than 10 (e.g. 11), your external mail server will be used as secondary. If you set the priority of the custom MX record lower than 10 (e.g. 9), your external mail server will be used as primary. In the latter case, your mail will be sent to your external mail server until it goes down or becomes otherwise inaccessible. Then the default mail server will take over.

When you enable mail service in the control panel, an MX record is created automatically in the DNS zone. If mail service is disabled, this built-in MX record remains in the DNS zone, and you can remove it manually using the control panel interface.

Please allow Control Panel five to fifteen minutes to update its DNS.

 If you have any questions, please don’t hesitate to submit a support ticket

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